How provider information may be checked

Why explain the process

People should be able to understand what a public provider status means, what information came from the provider, and where the limits are.

Provider-supplied information

Providers may describe their services, capabilities, coverage, and contact details. Public information should remain clear about who supplied it and when it was reviewed.

Qualification and scoped checks

Qualification and verification are separate concepts. Any checks should be defined, scoped, and explained rather than presented as a universal guarantee.

Publication and limitations

Publication makes approved public information available. It does not guarantee an outcome, replace the user’s judgement, or mean that every possible risk has been eliminated.

Evidence, payment, and corrections

• Private evidence and internal checks do not belong on the public page
• Payment does not buy verification or ranking
• The corrections and concerns page explains responsibility for inaccurate Directory information and platform concerns