Experience and capability
- Have you handled this kind of situation before?
- Which exact parts of the work do you undertake?
- What is outside your scope or usually referred elsewhere?
- Who will explain the assessment and next steps?
Scope, quote, and timing
- What is included in the proposed work?
- Could the work need more than one stage or visit?
- How will changes in scope be discussed?
- What affects timing, access, or travel?
- What happens if the property cannot be assessed as expected?
Possessions and communication
- How are possessions and decisions about them handled?
- Who should be involved in communication?
- What information is needed before the provider can assess the work?
- How will privacy and access arrangements be discussed?
Practical next step
Understand what providers can and cannot do
Keep practical provider services separate from clinical, legal, emergency, and statutory roles.
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