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Contact and responsibilities

Choose the right contact route

Provider service enquiries belong with the provider. Directory information, platform concerns, and corrections belong with Community Systems Group as the Directory operator.

Contacting a provider about services

Use the provider-owned destinations on a published provider profile for service enquiries, capability questions, assessment or quotation information, and prospective work.

Community Systems Group does not receive, route, or monitor those provider enquiries through this Directory.

Directory corrections and platform concerns

Community Systems Group, as the Directory operator, is responsible for concerns about how Directory information is represented, inaccurate Directory profile information, accessibility concerns, and requests for a Directory correction.

The public corrections and concerns page explains that boundary. An approved public submission mechanism is not yet active, so no contact details or response commitment are fabricated.

Emergency and statutory routes

This Directory is not an emergency, clinical, safeguarding, legal, housing, environmental-health, or statutory service. Use the appropriate established route for immediate danger, urgent health risk, a suspected crime, or a safeguarding emergency.

Next step

Use the route that owns the concern