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Corrections and concerns

Responsibility for Directory corrections and platform concerns

Community Systems Group operates the Directory and is responsible for concerns about the platform and how public Directory information is represented.

What belongs with the Directory operator

  • Inaccurate or out-of-date information shown on a Directory provider profile
  • A concern about how provider-supplied or CSG-checked information is labelled
  • A request to correct Directory wording or remove information from public display
  • An accessibility, privacy, security, or other concern about the public platform

What belongs with the provider

Questions about services, capabilities, availability, assessment, prices, quotations, or prospective work belong with the provider through the provider-owned destinations shown on its profile.

Contact Community Systems Group

Use the secure form below to submit a Directory correction or platform concern to Community Systems Group. This confirms receipt only and does not promise a response time or outcome.

Do not use a provider’s service-enquiry contact details to raise a Directory or platform concern.

Contact Community Systems Group

Submit a Directory or platform concern

Use this form for Directory information, corrections, accessibility, privacy, security, or other platform concerns. Only the minimum information needed to understand the submission is requested.

We use this only to identify the sender of the submission. No acknowledgement email is sent in this phase.

Do not include payment or card information, private provider evidence, or unnecessary sensitive personal information.

Separate responsibility

Provider service enquiries stay direct-to-provider

Provider-owned contact destinations are for service and prospective-work enquiries. CSG does not receive or mediate those enquiries.

Find published provider profiles